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FAQ

Frequently Asked Questions

• Why haven't I received confirmation of my order?
• Are your prices in Australian or US dollars?
• Do the prices include delivery?
• What forms of payment do you accept? (Phone or Fax?)
• Is your ordering system secure?
• What is your privacy policy?
• What areas do you deliver to?
• Your web page and/or shopping cart doesn't work properly.

Why haven't I received confirmation of my order?

Your order was made outside of our business hours.
Orders are processed during normal business hours 9 am to 5 pm Monday to Friday,, Western Australian standard time (GMT + 8:00).

Your order will usually be processed within a couple of hours, but if your order was made outside of our local business hours you will not receive confirmation until we process the order during the next working day.

Your email address was typed incorrectly.
You may have incorrectly entered your email address on our shopping cart page, making it impossible for us to send your confirmation by email.

Are your prices in Australian or US dollars?

Unless otherwise stated all prices are given in Australian dollars (AUD$). For current exchange rates please check your bank, or try the Universal Currency Converter online.

Do the prices include delivery?

No. All prices exclude delivery charges. Please go to our delivery section for more information on charges.

What forms of payment do you accept?

At present our online shopping cart/e-commerce system only accepts credit card payment through our secure credit card form.

Please note that American Express and Diners Credit Cards attract a $3 fee on any order up to $100, with 3% charged on top of your order value on amounts greater than $100. 

Ordering by Phone or Fax
Our credit card form securely encrypts your credit card details, meaning that any information you enter is quite safe. However, if you prefer not to send your credit card details across the Internet Fax them to St Anne's Florist on +61 (8) 9381 9898. You may also telephone the shop directly on +61 (8) 9381 9191

Is your ordering system secure?

All VeriSign web sites use a Secure Form (SSL) to collect credit card information. Our credit card form securely encrypts your credit card details, meaning that any information you enter is quite safe. You may also telephone us directly. We do not store your credit card details in a database or on-line.

What is your privacy policy?

• We will never sell your private information.
• You will not receive any advertising e-mail from us, unless you have requested it.
• Cookies are only used to track your selections in your shopping cart.

What areas do you deliver to?

St Anne's Florist and Gift Baskets and Dial a Hamper & Gift Baskets delivers to most areas throughout Australia. Our affiliations with quality international florists enables us to deliver overseas as well. If at any time you are unsure whether we can deliver to your desired area, please contact us on info@dialahamper.com.au or +61 (8) 9381 9191.

Javascript/Jscript
VeriSign's shopping cart system makes extensive use of Javascript. Please check that Javascript is enabled on your web browser by checking the preferences or internet options of your web browser.

Ordering manually by email
If your browser doesn't support our shopping cart system you may prefer to order via email, fax, or telephone.